How we can help

Reimagine your customer journey

Earn lifetime fans and unlimited ROI with a digital experience that puts people first.

CX Journey 1.2


Work with us if you want to:


  • Solve customers’ problems
  • Create moments that inspire customers to tell others about you
  • Ensure your team understands the customer journey
  • Align your team on top priorities


Our goal is to create an intentional, memorable digital experience that’s so beyond what your competitors are doing that your customers will never think of going anywhere else. By helping you better understand your customers, we can design a distinct experience that reinforces your brand’s commitment to meeting customers’ needs in exciting ways. 

We design magical moments in your customer journey that organically grow your business by inspiring people to share their experience.

Miles Kemp

CEO and HEad of Design

How do we do it?

  • Evaluate your strategic goals and objectives with consumer insights and market trends
  • Understand and catalog your customers’ motivations and pain points
  • Catalog the moments of your existing customer journey
  • Design your optimal customer journey to realize your vision
  • Identify risks and opportunities
  • Brainstorm new solutions to excite and delight your customers
  • Create a strategic roadmap for future success
  • Align your team around the new vision

Starting Point

Not sure you have gaps in your customer journey? A customer experience (CX) sprint can help you better understand your customers and uncover revenue opportunities.

Our CX design sprint offers a deep dive into your customer journey using our proven framework. Over the course of a two-week design sprint and one-day in-person workshop, we’ll:

  • Align your strategic goals
  • Discuss your customer behavior, considerations, and pain points
  • Brainstorm innovative solutions to solve your customers’ most important needs
  • Help you focus your efforts by prioritizing and aligning your team around the most impactful solutions



revenue increase for Marriott in 4 years thanks to reimagined digital products


annual incremental revenue from Marriott’s new mobile app


increase in booking conversion in 1 year for Carnival Cruise Line

What our clients say

Miles is able to channel his team of talented individuals to achieve greatness on time and on budget. Working with Miles and team have required me to raise my game and it has been a pleasure working with them.

Peter Osbourne
Program Architect, Phillips 66

Miles is insanely talented and extremely knowledgeable at everything UX-related. It was my absolute pleasure working with Miles on multiple complex projects in eCommerce, Learning & Development, Training, and DoD, and he has gone above and beyond in delivering high-quality work each time.

Mollie Stricker
UX Designer, Amazon Web Services

Miles is the best. His knowledge and vision for technology are matched only by his creative outlook on the world. I would beg, borrow, and/or steal to have him on any project.

Andrew Keegan
Group Director of Technology, Team One

Miles deserves to be acknowledged as the leading UX architect behind the most innovative media and eCommerce applications in use today. What makes him so successful, in my opinion, is that his training and career as an architect carried over into UX and UI design for interactive media communications.

Kurt Kratchman
CEO, Virti

How else we can help

Schedule a call.