Marriott International

Create a seamless customer journey across all platforms and services.

What We Did

Research & Insights

Digital Strategy

Service Design

Digital Product Design

Customer Experience Design

Design Process

As the world’s largest hotel company, Marriott International boasts 1M+ employees, 30 distinct brands, more than 7,000 hotels, a loyalty membership exceeding 110 million, and a website attracting over 500 million unique visitors annually. In order to consistently deliver impactful experiences across this complex organization, they partnered with us to reimagine the customer journey.

Driven by deep collaboration, we created more than 40 strategic and tactical projects that resulted in cohesive designs, empowered teams, and story-worthy moments. The success of this six-year collaboration is ongoing, with happier, more engaged customers, and improved efficiency across the organization.

200%

Revenue Increase

$800 M

New Revenue Year 1

7,200+

Hotel Properties Websites

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Partner with us

Offer your customers something no other brand can. Collaborate with our world-class design team to bring your vision to life.