A truly seamless journey can only be delivered by empowered employees. In complex organizations like Marriott International, with 30+ brands and 1M+ employees worldwide, intuitive and adaptable training systems are vital for success and growth.
To overcome inefficiencies and inconsistencies in the training program, we collaborated with employees across the organization to understand their individual approaches to career advancement and unique training needs.
With the experience of the end-user and the goals of the business in mind, we developed a training strategy that could be implemented across all 30+ brands and a learning and development platform that offers personalized training experiences. The consolidated system is 3x faster and effectively provides employees with the tools they need to deliver extraordinary experiences.
