Leveraging CX and UX best practices to solve large government problems.
Our Point of View
The US government’s 400+ agencies and sub-agencies largely rely on outdated software to deliver services to the American public. Commercial innovation is able to move much faster than the government, but in recent years, agencies have started to modernize with digital experiences that meet the needs of their users and streamline workflows.
Government agencies spend around $900 billion every year working with nearly a million large and small contractors. The approaches and methodologies we use with Fortune 500 companies are the same ones we apply to our government projects. We show agencies how human-centered design can solve customer needs and that flexible software can adapt to their future plans. We also teach them best practices across experience design and design strategy, delivery, systems, and operations. By working with seasoned design agencies, government organizations can be confident they’re building the best experiences for their external and internal users.
KPIs
Approval turnaround time Average response time CPU usage Efficiency Error rates Latency and uptime Memory usage Readiness score Requests per minute and bytes per request Security exposure User satisfaction/Apdex scores
Expertise
508 compliance Application and license management Artificial intelligence Complex data structures and hierarchies Complex government agencies Dashboards Data visualization Government login/authentication requirements Government workflows HITL systems Legal requirements Logistics management Operational efficiency Personalized user experiences Services design Smart recommendations
Partnerships with Results
Federal Communications Commission (FCC)
Modernization of license management
Over the course of more than two years, we worked with leadership to modernize its spectrum licensing system including implementing the agency’s first human-centered design program; reimagining the digital experience for customers, processors, and administrators; and uniting all digital teams around a shared design system, governance model, and improved process.
Executive Office of the President (EOP)
System administration redesign
Our vision concept and detailed designs modernized the system administration application, making it easier for administrators to manage complex budget management rules across a suite of applications.
Army
Vision concept for logistics command center
Our vision concept for an omnichannel command center application utilizes an artificial intelligence engine to showcase real-time logistics issues and make proactive recommendations.
Navy
Vision concept for shipbuilding management
We developed the vision concept and detailed designs for shipbuilding management software that enables multiple fleet management roles to understand key and new build budgets, schedule, and procurement details for individual systems. The software responds to upcoming scheduling issues with intelligent recommendations.
Book a call with our CX experts to discuss solutions to your biggest problems.
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