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Industry

Government

Leveraging CX and UX best practices to solve large government problems.

Government Large

Our Point of View

The US government’s 400+ agencies and sub-agencies largely rely on outdated software to deliver services to the American public. Commercial innovation is able to move much faster than the government, but in recent years, agencies have started to modernize with digital experiences that meet the needs of their users and streamline workflows.


Government agencies spend around $900 billion every year working with nearly a million large and small contractors. The approaches and methodologies we use with Fortune 500 companies are the same ones we apply to our government projects. We show agencies how human-centered design can solve customer needs and that flexible software can adapt to their future plans. We also teach them best practices across experience design and design strategy, delivery, systems, and operations. By working with seasoned design agencies, government organizations can be confident they’re building the best experiences for their external and internal users.

V4

KPIs

Approval turnaround time
Average response time
CPU usage
Efficiency
Error rates
Latency and uptime
Memory usage
Readiness score
Requests per minute and bytes per request
Security exposure
User satisfaction/Apdex scores

Expertise

508 compliance
Application and license management
Artificial intelligence
Complex data structures and hierarchies
Complex government agencies
Dashboards
Data visualization
Government login/authentication requirements
Government workflows
HITL systems
Legal requirements
Logistics management
Operational efficiency
Personalized user experiences
Services design
Smart recommendations

Partnerships with Results

Federal Communications Commission (FCC)

Modernization of license management

Over the course of more than two years, we worked with leadership to modernize its spectrum licensing system including implementing the agency’s first human-centered design program; reimagining the digital experience for customers, processors, and administrators; and uniting all digital teams around a shared design system, governance model, and improved process.

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Executive Office of the President (EOP)

System administration redesign

Our vision concept and detailed designs modernized the system administration application, making it easier for administrators to manage complex budget management rules across a suite of applications.

EOP Highlight
Army

Vision concept for logistics command center

Our vision concept for an omnichannel command center application utilizes an artificial intelligence engine to showcase real-time logistics issues and make proactive recommendations.

Army Highlight
Navy

Vision concept for shipbuilding management

We developed the vision concept and detailed designs for shipbuilding management software that enables multiple fleet management roles to understand key and new build budgets, schedule, and procurement details for individual systems. The software responds to upcoming scheduling issues with intelligent recommendations.

Navy Highlight

Case Studies

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Government

Federal Communications Commission

Create a seamless customer journey across all platforms and services.

 

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