The US government’s 400+ agencies and sub-agencies largely rely on outdated software to deliver services to the American public. Commercial innovation is able to move much faster than the government, but in recent years, agencies have started to modernize with digital experiences that meet the needs of their users and streamline workflows.
Government agencies spend around $900 billion every year working with nearly a million large and small contractors. The approaches and methodologies we use with Fortune 500 companies are the same ones we apply to our government projects. We show agencies how human-centered design can solve customer needs and that flexible software can adapt to their future plans. We also teach them best practices across experience design and design strategy, delivery, systems, and operations. By working with seasoned design agencies, government organizations can be confident they’re building the best experiences for their external and internal users.
Over the course of more than two years, we worked with leadership to modernize its spectrum licensing system including implementing the agency’s first human-centered design program; reimagining the digital experience for customers, processors, and administrators; and uniting all digital teams around a shared design system, governance model, and improved process.
Our vision concept and detailed designs modernized the system administration application, making it easier for administrators to manage complex budget management rules across a suite of applications.
Our vision concept for an omnichannel command center application utilizes an artificial intelligence engine to showcase real-time logistics issues and make proactive recommendations.
We developed the vision concept and detailed designs for shipbuilding management software that enables multiple fleet management roles to understand key and new build budgets, schedule, and procurement details for individual systems. The software responds to upcoming scheduling issues with intelligent recommendations.
Create a seamless customer journey across all platforms and services.