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© 2023 Variate Labs, Inc

How we can help

CX Design Sprint

Better understand your customers, uncover opportunities, and create a roadmap for success.

CX Journey 1.2

Overview

Work with us if you want to:

 

  • Solve customers’ problems
  • Create moments that inspire customers to tell others about you
  • Ensure your team understands the customer journey
  • Align your team on top priorities

 

Our CX design sprint offers a deep dive into your customer journey using our proven framework. Over the course of a two-week project and one-day in-person workshop, we'll:

 

  • Align your strategic goals
  • Discuss your customer behavior, considerations, and pain points
  • Brainstorm innovative solutions to solve your customers’ most important needs
  • Help you focus your efforts by prioritizing and aligning your team around the most impactful solutions
Workshop Schedule

How we do it?

 
  • Evaluate your strategic goals and objectives with consumer insights and market trends
  • Understand and catalog your customers’ motivations and pain points
  • Catalog the moments of your existing customer journey
  • Design your optimal customer journey to realize your vision
  • Identify risks and opportunities
  • Brainstorm new solutions to excite and delight your customers
  • Create a strategic roadmap for future success
  • Align your team around the new vision
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wk_5
wk_1
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Client Wins

200
%+

revenue increase for Marriott in 4 years thanks to reimagined digital products

$
800
M

annual incremental revenue from Marriott’s new mobile app

180
%

increase in booking conversion in 1 year for Carnival Cruise Line

What our clients say

Variate came in with a methodical, customer insights led approach that led to several breakthroughs on the needs of our different customer types. Our entire executive team and working team found them a joy to work with!

Lara Pierre
Head of Ecommerce, Music & Arts

What sets Variate apart is their team of experts who are not only highly skilled but also extremely passionate about what they do. This passion is reflected in the way they approach each project with enthusiasm and creativity, making the process not only efficient but also enjoyable.

Kurt Kratchman
Head Of User Experience, Digital Products & Strategic Innovation, Stanley Black & Decker

I am so grateful for the opportunity to work with such a talented and genuinely amazing group of designers/people. I’ve worked with a number of much larger agency partners and this was by far the BEST experience I have had yet. I can’t say enough good things about this group.

 

Jessica Dewing
Sr. Manager, Digital Optimization & Marketing Ecommerce, Carnival Cruise Line

Schedule a call.