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How we can help

CX Design Sprint

Better understand your customers, uncover opportunities, and create a roadmap for success.

CX Journey 1.2

Overview

Work with us if you want to:

 

  • Solve customers’ problems
  • Create moments that inspire customers to tell others about you
  • Ensure your team understands the customer journey
  • Align your team on top priorities

 

Our CX design sprint offers a deep dive into your customer journey using our proven framework. Over the course of a two-week project and one-day in-person workshop, we'll:

 

  • Align your strategic goals
  • Discuss your customer behavior, considerations, and pain points
  • Brainstorm innovative solutions to solve your customers’ most important needs
  • Help you focus your efforts by prioritizing and aligning your team around the most impactful solutions
Workshop Schedule

How we do it?

 
  • Evaluate your strategic goals and objectives with consumer insights and market trends
  • Understand and catalog your customers’ motivations and pain points
  • Catalog the moments of your existing customer journey
  • Design your optimal customer journey to realize your vision
  • Identify risks and opportunities
  • Brainstorm new solutions to excite and delight your customers
  • Create a strategic roadmap for future success
  • Align your team around the new vision
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wk_1
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Client Wins

200
%+

revenue increase for Marriott in 4 years thanks to reimagined digital products

$
800
M

annual incremental revenue from Marriott’s new mobile app

180
%

increase in booking conversion in 1 year for Carnival Cruise Line

What our clients say

Miles is able to channel his team of talented individuals to achieve greatness on time and on budget. Working with Miles and team have required me to raise my game and it has been a pleasure working with them.

Peter Osbourne
Program Architect, Phillips 66

Miles is insanely talented and extremely knowledgeable at everything UX-related. It was my absolute pleasure working with Miles on multiple complex projects in eCommerce, Learning & Development, Training, and DoD, and he has gone above and beyond in delivering high-quality work each time.

Mollie Stricker
UX Designer, Amazon Web Services

Miles is the best. His knowledge and vision for technology are matched only by his creative outlook on the world. I would beg, borrow, and/or steal to have him on any project.

Andrew Keegan
Group Director of Technology, Team One

Miles deserves to be acknowledged as the leading UX architect behind the most innovative media and eCommerce applications in use today. What makes him so successful, in my opinion, is that his training and career as an architect carried over into UX and UI design for interactive media communications.

Kurt Kratchman
CEO, Virti

Schedule a call.