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© 2024 Variate Labs, Inc

How we can help

Customer Experience Workshop

Better understand your customers, uncover opportunities, and create a roadmap for success.

Customer Experience Journey Map

Overview

Work with us if you want to:

 

  • Solve customers’ problems
  • Create moments that inspire customers to tell others about you
  • Ensure your team understands the customer journey
  • Align your team on top priorities

 

Our CX design workshop offers a deep dive into your customer journey using our proven framework. Over the course of a two-week project and one-day in-person workshop, we'll:

 

  • Align your strategic goals
  • Discuss your customer behavior, considerations, and pain points
  • Brainstorm innovative solutions to solve your customers’ most important needs
  • Help you focus your efforts by prioritizing and aligning your team around the most impactful solutions
a typical workshop schedule

How we do it?

 
  • Evaluate your strategic goals and objectives with consumer insights and market trends
  • Understand and catalog your customers’ motivations and pain points
  • Catalog the moments of your existing customer journey
  • Design your optimal customer journey to realize your vision
  • Identify risks and opportunities
  • Brainstorm new solutions to excite and delight your customers
  • Create a strategic roadmap for future success
  • Align your team around the new vision
a team collaborating at a customer experience workshop
Miles Kemp leading a customer experience workshop
a design team facilitating a customer experience workshop
sticky notes for use in a customer experience workshop
a team discussing the outcome of a customer experience workshop

Impact

200
%+

revenue increase for Marriott in 4 years thanks to reimagined digital products

$
800
M

annual incremental revenue from Marriott’s new mobile app

180
%

increase in booking conversion in 1 year for Carnival Cruise Line

What Partners Say

"Variate consistently delivered high-impact solutions, excelling in complex projects and harmonizing the overall experience."

Macy's Logo

Mariana Cavalcanti

"I’ve worked with much larger agency partners and this was by far the BEST experience yet. I can’t say enough good things about this team."

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Jessica Dewing

"They exceeded expectations with a personalized solution and meticulous attention to detail, showing genuine care."

Dre Nitze

"Variate's strategy led to key customer breakthroughs and more revenue... a pleasure to collaborate with across our leadership team."

Lara Pierre

Join Us on this Journey

Our team is always ready to explore new challenges, co-create innovative solutions, and embark on our clients' unique journeys. If you're ready to transform your customer experience, come craft your success with us.