How we can help

Customer Experience Workshop

Better understand your customers, uncover opportunities, and create a roadmap for success.

Customer Experience Journey Map


Work with us if you want to:


  • Solve customers’ problems
  • Create moments that inspire customers to tell others about you
  • Ensure your team understands the customer journey
  • Align your team on top priorities


Our CX design workshop offers a deep dive into your customer journey using our proven framework. Over the course of a two-week project and one-day in-person workshop, we'll:


  • Align your strategic goals
  • Discuss your customer behavior, considerations, and pain points
  • Brainstorm innovative solutions to solve your customers’ most important needs
  • Help you focus your efforts by prioritizing and aligning your team around the most impactful solutions
a typical workshop schedule

How we do it?

  • Evaluate your strategic goals and objectives with consumer insights and market trends
  • Understand and catalog your customers’ motivations and pain points
  • Catalog the moments of your existing customer journey
  • Design your optimal customer journey to realize your vision
  • Identify risks and opportunities
  • Brainstorm new solutions to excite and delight your customers
  • Create a strategic roadmap for future success
  • Align your team around the new vision
a team collaborating at a customer experience workshop
Miles Kemp leading a customer experience workshop
a design team facilitating a customer experience workshop
sticky notes for use in a customer experience workshop
a team discussing the outcome of a customer experience workshop



revenue increase for Marriott in 4 years thanks to reimagined digital products


annual incremental revenue from Marriott’s new mobile app


increase in booking conversion in 1 year for Carnival Cruise Line

What Partners Say

"Variate consistently delivered high-impact solutions, excelling in complex projects and harmonizing the overall experience."

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Mariana Cavalcanti

"I’ve worked with much larger agency partners and this was by far the BEST experience yet. I can’t say enough good things about this team."


Jessica Dewing

"They exceeded expectations with a personalized solution and meticulous attention to detail, showing genuine care."

Dre Nitze

"Variate's strategy led to key customer breakthroughs and more revenue... a pleasure to collaborate with across our leadership team."

Lara Pierre

Join Us on this Journey

Our team is always ready to explore new challenges, co-create innovative solutions, and embark on our clients' unique journeys. If you're ready to transform your customer experience, come craft your success with us.