How we can help

Launch new and updated products faster

Accelerate your growth and revenue by releasing quality updates more often.

Design Delivery-1

Overview

Work with us if you want to:

 

  • Deliver new customer updates more often
  • Maximize your results
  • Establish and execute your ideal customer delivery process

 

Since we started in 2009, we've worked side-by-side with dozens of companies and enterprises to understand and refine their design delivery process. Our work focuses on helping you improve three critical areas to maximize your customer impact:


Products & Experiences

Products are how customers experience your brand, and it’s important for them to have a consistent experience throughout their journey. We help create this consistency by establishing guidelines and workflows that enable development teams to execute high-quality results faster.

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People

Your team is the lifeline of your organization, and it’s important to utilize the strengths of each individual. We’re an intentionally small, hyper-effective team that can scale up or down as needed and advise you on how to structure your teams to maximize results.

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Process and Technologies

We help you utilize business frameworks, new workflows, and technologies to improve your implementation process. We’re experienced in agile, SAFe agile, Google design sprints, design thinking methodology, and other frameworks that can help streamline your processes.

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“We blend in by design, working directly with your teams to offer a new perspective on your organization.”

Miles Kemp

CEO and Head of Design


How do we do it?

Products and Experiences

  • Create pixel-perfect designs for delivery
  • Create your new design system and design libraries
  • Align development teams around a shared design system
  • Perform ongoing design QA as features are developed
  • Ensure ADA accessibility compliance across all touchpoints
  • Create product and copywriting guidelines to create consistency

People

  • Evaluate your existing teams and fill in the gaps
  • Upskill individual team members
  • Clarify roles and responsibilities
  • Create a new company culture that attracts talent

Process and Technologies

  • Create an ongoing customer feedback engine to prioritize product improvements
  • Evaluate your internal design and development tools
  • Evaluate your strategy, design, and delivery workflows
  • Make process recommendations across your organization
  • Create guidelines to elevate standards across the company
  • Prioritize feature implementation and plan rollouts

Client Wins

11
+

enterprise design systems created for different partners

4
X

faster deployment for Ellucian in 2 years

1
M+

Marriott employees across 30 brands trained using the new learning platform in 1 year

31

brands incorporated into one unified design system for Marriott

12
+

brands incorporated into one unified design system for Team Velocity

1

new design system for Carnival Cruise Line

2018

Marriott International among World’s Most Innovative Companies for design (Fast Company)

2017

Marriott International among World’s Most Innovative Companies for travel (Fast Company)


What our clients say

Miles is able to channel his team of talented individuals to achieve greatness on time and on budget. Working with Miles and team have required me to raise my game and it has been a pleasure working with them.

Peter Osbourne
Program Architect, Phillips 66

Miles is insanely talented and extremely knowledgeable at everything UX-related. It was my absolute pleasure working with Miles on multiple complex projects in eCommerce, Learning & Development, Training, and DoD, and he has gone above and beyond in delivering high-quality work each time.

Mollie Stricker
UX Designer, Amazon Web Services

Miles is the best. His knowledge and vision for technology are matched only by his creative outlook on the world. I would beg, borrow, and/or steal to have him on any project.

Andrew Keegan
Group Director of Technology, Team One

Miles deserves to be acknowledged as the leading UX architect behind the most innovative media and eCommerce applications in use today. What makes him so successful, in my opinion, is that his training and career as an architect carried over into UX and UI design for interactive media communications.

Kurt Kratchman
CEO, Virti

How else we can help


Schedule a call.